Privacy Notice

1. Who we are

This Privacy Notice describes how Omnflow ("we", "us", "our") collects and processes your personal data. Omnflow is the data controller for personal data processed in connection with our service.

2. Data we collect

• Account data: name, email address, login credentials.
• Content data: the source material and generated content you create.
• Usage data: telemetry, feature usage, device identifiers, IP address.
• Support data: messages you send to our support team.

3. Why we use it

• To provide and operate the service (contract performance).
• To secure the service and prevent fraud (legitimate interests).
• To improve our product (legitimate interests).
• To respond to support requests (contract performance).
• To send service-related communications (legitimate interests / consent).

4. Who we share it with

• Hosting and infrastructure providers.
• AI model providers used to generate content.
• Polar, our Merchant of Record, for payments, subscription management, tax compliance, and invoicing.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. Data retention

We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. Data that is no longer needed is deleted or anonymised.

6. Your rights

Subject to applicable law, you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You can exercise these rights by contacting us. If you are in the UK or EEA, you also have the right to lodge a complaint with your supervisory authority.

7. International transfers

Your data may be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

8. Security

We implement appropriate technical and organisational measures including encryption in transit and access controls to protect personal data.

9. Cookies

We use essential cookies required to operate the service (such as authentication). We may also use limited analytics cookies to understand product usage.

10. Contact

For privacy questions or to exercise your rights, contact us through the support channels available in the app.